National Geographic and you agree that, if the claims to be arbitrated total less than $10,000 (inclusive of attorneys’ fees), the claim ordinarily should be decided on written submissions only, without a telephonic or in-person hearing. National Geographic will not request a hearing for any claims totaling less than $10,000. This provision shall not be construed by the arbitrator to deprive you of any rights you may have to a telephonic or in-person hearing in your hometown area pursuant to the JAMS Rules
Refund Policy. Under Helix’s refund policy, you may request a refund of the Geno 2.0 Next Gen Helix Product purchase price within the period of time specified by Helix from purchase as long as you have not yet received and registered your DNA Collection Kit with Helix. This refund will deduct shipping and handling fees and a cancellation fee of at least $25. You can request a refund by calling National Geographic Store Customer Service at 1-888-557-4450 and providing your order confirmation number. Once you have received and registered your DNA Collection Kit with Helix, your purchase can no longer be refunded. If the purchase is not for your first DNA Product through Helix, it is not subject to refund. This policy is due to the informational nature of many DNA Products. These Terms override the standard National Geographic catalog and online store return policy. Please see Helix’s Refund Policy for more details.
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